Shipping Policy Overview
Ka Ming Limited ships women’s footwear orders from our fulfillment facilities to addresses located within the regions we serve. Every order is packed to protect the shape, finish, and structural integrity of each pair. Shipping availability is confirmed at checkout once a delivery address is entered. If an address falls outside our serviceable zones, the checkout system will not complete the order.
Order Processing
Orders are reviewed and prepared after payment authorization is complete. Processing includes payment verification, inventory confirmation, and packing. Orders placed during peak periods require additional processing time. A dispatch confirmation is sent by email once the parcel leaves our facility. Tracking information is issued at dispatch and updates as the carrier scans the parcel along its route.
Delivery Timeframes
Delivery timelines depend on the destination, the carrier network, and customs procedures for cross-border shipments. Ka Ming Limited does not guarantee a fixed arrival date. Delivery estimates shown at checkout are projections rather than commitments. Delays caused by carrier disruption, weather events, customs inspection, or incomplete address details fall outside our control. If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you at [email protected] to arrange redelivery.
Shipping Charges and Import Duties
Shipping charges are calculated at checkout based on destination and parcel weight. Import duties, taxes, and customs clearance fees are the responsibility of the recipient. Ka Ming Limited does not reimburse these charges. Refused parcels that are returned because duties were not paid remain subject to the return conditions described in this document.
14-Day No-Reason Return Policy
Eligible items may be returned within 14 days of receipt without providing a reason. The 14-day period begins on the date the carrier confirms delivery. Requests submitted after the 14-day window has closed cannot be accepted. To begin a return, contact [email protected] with the order number and the items intended for return.
Return Conditions
Returned items must be unused and in their original packaging. Shoes must show no signs of outdoor wear, scuffing, stretching, or alteration. All accompanying materials supplied with the order must be returned together with the footwear. Items that arrive at our facility in a used, damaged, or incomplete condition may be declined, and the parcel will be sent back to the customer.
Return Shipping Costs
The buyer bears the full cost of return shipping. Ka Ming Limited does not provide prepaid return labels and does not reimburse postage, courier fees, insurance, or customs charges incurred on returned parcels. A trackable shipping service is strongly recommended because a refund cannot be processed for a return parcel that never reaches our facility.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the term stated in our Terms of Service. Submit the claim to [email protected] with the order number and clear photographs showing the damage or defect. Claims received after the 7-day window closes cannot be accepted.
Step-by-Step Return Process
Step 1: Contact [email protected] within 14 days of receipt and request a return authorization.
Step 2: Provide the order number, the item description, and the reason for the return.
Step 3: Wait for written confirmation from Ka Ming Limited before shipping anything back.
Step 4: Pack the footwear securely in its original packaging.
Step 5: Ship the parcel to the return address provided in the authorization confirmation.
Step 6: Send the tracking number to [email protected] so the parcel can be monitored.
Step 7: Wait for inspection and refund processing at our facility.
Return Recipient Details
The recipient must be Ka Ming Limited, the contact phone is +852 5311 0074, and the specific return address is 7/F, Block A, Ming Pao Industrial Centre, 18 Ka Yip Street, Chai Wan. Parcels shipped without an authorization reference may be refused.
Refund Processing Times
Refunds are issued after the returned items pass inspection. Refund arrival time is at least 14 days from the moment we confirm receipt of the parcel. The 14-day minimum covers inspection, approval, and the transmission of funds to the original payment method. A bank or card issuer may add further processing time before the credit appears on a statement.
PayPal Refunds
PayPal refunds take at least 14 days to complete. Local laws require up to 30 days for PayPal refunds in some regions, and Ka Ming Limited complies with those statutory timelines. Where a regional rule sets a longer maximum period, that rule governs the refund. Funds are returned to the original PayPal account used for the purchase.
Order Cancellations
Cancellation requests are accepted before dispatch. Once a parcel has left our facility, the return process applies instead of cancellation. Contact [email protected] as soon as possible to request cancellation of an order that has not yet shipped.
Contact Information
Questions about shipping or returns may be directed to [email protected] or +852 5311 0074. Written inquiries receive a response during business hours. Postal correspondence may be sent to 7/F, Block A, Ming Pao Industrial Centre, 18 Ka Yip Street, Chai Wan.